Last updated: November 2026
Shipping Costs
Shipping costs depend on your destination and the size and weight of your order. The exact cost is always shown at checkout before you pay.
Prices, Duties & Taxes
Prices on our international store are shown in your selected currency and are tax-free.
Unless they're shown and charged at checkout, import duties, customs fees, local taxes and clearance charges are not included in the product price or shipping cost. They're charged by your country's customs authority or the courier on delivery, are the customer's responsibility, and are non-refundable.
Order Processing & Dispatch
- Standard products are usually processed within 1–5 business days.
- Orders are processed Monday to Friday, excluding public holidays.
- We do not dispatch on weekends.
- During sales, peak periods and public holidays, processing may take a little longer.
Delivery Timeframes
Once your order has been dispatched, international delivery usually takes 5–21 business days, depending on your destination, the courier service and customs clearance. Remote or restricted regions can take longer.
All delivery timeframes are estimates only and are not guaranteed.
Tracking Your Order
When your order ships, you'll receive a shipping confirmation email with your tracking details (where available). Please allow a few days for tracking to update, especially while a parcel is moving between countries. If it hasn't updated for a week, contact us with your order number and we'll follow it up with the courier.
Custom & Made-To-Order Products
Some products are custom-made or built to order, including (but not limited to) custom steering wheels and bespoke carbon fibre components.
- Custom products typically take 14–21 days to produce, before shipping.
- Production times can vary with order volume, component availability and manufacturing schedules.
If there's a significant delay with your order, we'll contact you with an update. Custom and made-to-order products are final sale; see our Returns & Cancellations Policy for details.
Customs Clearance & Delays
International parcels can be held for customs inspection, clearance or extra paperwork. We have no control over customs processes and aren't responsible for delays caused by customs authorities or border inspections.
If your parcel is held by customs, please contact your local customs office or the courier and pay any charges due so it can be released. We're happy to provide invoices or product details to help.
Large & Fragile Items
Some products, including headlights, body panels and carbon fibre components, are large or fragile and are shipped in protective packaging. International transit can leave marks on the outer packaging; minor packaging wear doesn't mean the product is damaged. Please check the item itself when it arrives.
Damaged Or Lost In Transit
Please check your order when it arrives. If anything is damaged, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. If your order hasn't arrived within the expected timeframe, contact us and we'll investigate with the courier. Either way, we'll help you lodge a claim and work out the next steps.
Delivery Responsibility
Except where your local consumer law says otherwise, responsibility for your parcel passes to you once it has been handed to the courier. We're not responsible for delays or losses caused by:
- Courier service disruptions or peak-season congestion
- Customs inspections or clearance delays
- Weather events or other events outside our control
- Incorrect or incomplete delivery details entered at checkout
Undeliverable & Returned Parcels
If a parcel is returned to us because of an incorrect or incomplete address, unpaid duties or taxes, or because it wasn't collected, any extra shipping, handling or re-dispatch costs are the customer's responsibility. Original shipping fees and customs charges are non-refundable.
Please double-check your delivery address at checkout. If you spot a mistake, email us straight away; we can usually fix it before dispatch.
Need Help?
Questions about shipping to your country, processing times or delivery estimates? Please contact us before you order:
- Email: info@neveraauto.com
- Contact form: neveraauto.com/pages/contact-us