Last updated: November 2026
This Privacy Policy explains how Nevera Auto ("we", "us" or "our") collects, uses, shares and protects your personal information when you visit or buy from our international store (the "Site") or contact us.
Information We Collect
Device Information
When you visit the Site, we automatically collect certain information about your device and how you use the Site, including:
- Browser type, IP address and time zone
- Cookies installed on your device
- The pages and products you view
- Referring websites or search terms
- How you interact with the Site
Order Information
When you make, or attempt to make, a purchase, we collect:
- Your name
- Billing and shipping address
- Email address and phone number
- Payment details, which are processed securely by our payment providers (we don't store your full card details)
Information You Give Us
When you contact us by contact form, email or WhatsApp, we collect the details you provide, such as your name, contact details, vehicle make, model and year, order number and the content of your message.
Together, we call this your Personal Information.
How We Collect Device Information
- Cookies: small data files placed on your device, often with an anonymous unique identifier. Learn more at allaboutcookies.org.
- Log files: record actions on the Site, including IP address, browser type, internet provider, referring and exit pages, and timestamps.
- Web beacons, tags and pixels: small files that record how you browse the Site.
You can control or delete cookies in your browser settings, and through the cookie banner where one is shown. Blocking some cookies may affect how the Site works, such as your cart.
How We Use Your Information
We use your Personal Information to:
- Process and fulfil your orders, and arrange international shipping and customs clearance
- Send invoices, order confirmations and shipping updates
- Answer your enquiries and confirm fitment
- Screen orders for potential fraud or risk
- Improve the Site and understand how customers use it
- Measure and improve our advertising and marketing
- Keep the Site secure
Marketing (Email & SMS)
With your consent, we may send you marketing by email or SMS, such as promotions, new products, abandoned cart reminders and requests for reviews. Message and data rates may apply to SMS.
You can opt out at any time using the unsubscribe link in our emails, by replying STOP to an SMS, or by contacting us. Order and shipping updates are service messages, so you'll still receive those for your orders.
Your phone number and SMS consent are only used to run our messaging, and are only shared with the messaging providers that deliver it. We never sell your personal information.
Sharing Your Information
We only share your Personal Information with trusted service providers where needed to run our business, including:
- Shopify: to operate our online store (Shopify Privacy Policy)
- Payment providers: card processors, PayPal and buy now, pay later providers, to process your payment
- Couriers, logistics partners and customs authorities: to deliver your order across borders
- Analytics providers such as Google Analytics: to understand how the Site is used (Google Privacy Policy). You can opt out with the Google Analytics Opt-Out.
- Advertising partners such as Meta (Facebook and Instagram), Google and Microsoft (Bing): to show you relevant ads and measure how they perform
- Reviews and messaging tools: to collect product reviews and reply to you on channels like WhatsApp
We may also share information where required by law, to respond to lawful requests, or to protect our rights.
Targeted Advertising
We use your information to show you relevant ads on other websites and platforms. You can opt out of targeted advertising here:
- Microsoft (Bing)
- The Digital Advertising Alliance: optout.aboutads.info
You can also ask us directly to opt you out of targeted advertising.
Do Not Track
We don't change the Site's data collection when your browser sends a Do Not Track signal.
International Transfers
We sell worldwide, and some of our service providers (such as Shopify, payment, analytics and advertising platforms) store data in other countries, including the United States, Canada and Australia. Where the law requires it, we rely on appropriate safeguards for these transfers.
Your Rights
Depending on where you live (for example the EU, the UK, or US states such as California), you may have the right to:
- Access the personal information we hold about you, or get a copy of it
- Correct information that's inaccurate
- Ask us to delete your information
- Object to or limit how we use it, including for targeted advertising
- Withdraw your consent to marketing at any time
To make a request, contact us using the details below. We may need to verify your identity first, and we won't treat you differently for using these rights.
Data Retention & Security
We keep personal information only for as long as we need it for the purposes in this policy, to meet legal and tax obligations, and to resolve disputes. We take reasonable steps to protect it from misuse, loss, and unauthorised access, change or disclosure.
Age Requirement
The Site is intended for people aged 18 and over. We don't knowingly collect personal information from anyone under 18.
Complaints
If you have a concern about how we've handled your personal information, please contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the data protection authority in your country.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be on this page.
Contact Us
For privacy questions, requests or complaints:
- Email: info@neveraauto.com
- Contact form: neveraauto.com/pages/contact-us