Frequently Asked Questions

We accept all major cards (Visa, Mastercard, American Express), plus PayPal, Apple Pay, Google Pay, Shop Pay and Klarna where available. Every payment is processed securely and encrypted at checkout.

Yes. Checkout runs through a PCI-compliant, fully encrypted payment system. We never see or store your full card details.

If your order has not shipped yet, contact us as soon as possible and we will do our best to update or cancel it. Once an order has been dispatched it can no longer be changed.

Yes. We ship worldwide with fast, fully tracked express shipping, free on every order.

Most orders arrive within a few business days to a couple of weeks, depending on your location and the item. Every product page shows its estimated delivery window, and tracking is sent the moment your order ships.

As soon as your order ships you will receive an email with a tracking link, so you can follow it every step of the way to your door.

Depending on your country, customs duties or import taxes may be charged on delivery. These are set by your local customs authority and are the buyer's responsibility. We declare every order accurately, but we cannot predict or cover local charges.

Message us your make, model and year and we will confirm fitment before you order. Many product pages also list exact compatibility. When in doubt, just ask, we would rather get it right the first time.

Always. We only stock genuine parts from trusted brands such as Eventuri, Armaspeed, Azure Performance, Novitec and more. Never cheap knock-offs, never generic filler.

Most of our screens are designed as a direct, plug-and-play upgrade for the listed vehicles, with no cutting and no permanent modification. Any specific requirements are listed on each product page.

Most upgrades work straight out of the box. If a specific product needs coding or activation, it will be noted on the product page. If you are unsure, message us before you buy.

Yes. If something is not right, get in touch and we will help. Unused items in original condition can be returned in line with our returns policy.

If a part does not fit your vehicle, you are protected. Reach out and we will make it right. That is our money-back fitment guarantee, buy with confidence.

Yes. Every order is covered by warranty against defects. If you hit an issue, message us and our team will take care of it.

We are sorry to hear that. Take a few clear photos and contact us straight away, and we will arrange a replacement or resolution as quickly as possible.

We are an online store and do not install internationally. Most of our products are designed for a straightforward fit, and for anything more involved we recommend a qualified professional workshop in your area.

Many customers do. A lot of our upgrades are plug and play, and install guides or videos are provided where available. If you are unsure what is involved, message us before you buy.

Head to our Contact page or email info@neveraauto.com and we will get back to you, usually within 24 hours.

We are based in Sydney, Australia, and ship to customers all over the world.